UPS will be closed on Monday for the Memorial Day Holiday
Customer Service
Do you need assistance...
Looking for Information about your Order?
TIP: View all order information by logging into your account at the top of the page.
Processing a Return?
TIP: Log on using the email address that was
used when placing the original order. Then locate the original order in the
"My Account ~ Orders" Section and click" Return parts". For more detailed
instructions click
here
For more information check out our FAQ below or contact us using:
Phone:
1-800-547-2052
E-mail: HelpDesk@autopartstomorrow.com
Live Chat:
Frequently Asked Questions
1. Can I order over the phone?
At this point we are attempting to provide the absolute lowest pricing available over the internet on the auto parts we have in stock. Keeping our entire process completely automated is one of the ways we are able to provide such an incredible bargain. For cost savings, customer security and tracking/returns processes, the order really must be done online.
2. Can you help me look up or confirm my part number?
This is our sweet spot and what we feel sets us apart in the industry. We will do everything you can to wow you with our knowledge and give you the correct part number. Allowing you to place your own order online keeps our costs/prices extremely low and our process very secure. It also makes your entire history electronic, so just in case you need to return it, even that process can be automated, traceable and secure.
3. What is your price, and is it negotiable?
There are many calculations that really need to be done at the individual part number level to sell parts on the internet. As such we need to have a constantly updated, quickly accessible location to keep pricing. Our internal ordering system just isn’t flexible enough to keep up with these changes. As such, our internal customer service associates are not able to quote prices. All pricing must come directly from the web page and is only guaranteed accurate at the time of order. Prices can sometimes change several times a month based on what the manufacturers publish our costs to be. Being current and absolutely accurate is another of the efficiencies that keeps us more than competitive.
4. I need to change the shipping address on my order.
For security reasons our company policy is to never change shipping addresses after the order comes through. If there has been a mistake we would prefer to attempt to cancel and credit the first order, and allow the customer to replace the order with correct information. Hopefully the customer will recognize the reasoning behind this consumer protection policy.
5. Do you match prices?
AutopartsTomorrow.com Offers a Low Price Guarantee - Your purchases are protected by our Price Protection Policy for up to 30 days. If you find a lower price for the exact same product on a competing web site, you are eligible for our Price Match Credit. The Price Match Credit is a Coupon Code good for future purchases made on the AutopartsTomorrow.com web site and is valued at the difference between the amount you paid versus the amount advertised on a competing site plus $1.
To qualify for the Price Match Credit, you must provide the web address (URL) to the product advertisement that shows the lower price. Comparable shipping and handling fees must be included in the price comparison and the product from the competing site must be new and available to ship today.
6. I need to return an item.
Instructions for Requesting Return Authorization:
1) Log onto your account - www.autopartstomorrow.com
2) Click the "My Account" link located on the top-right of the page
3) Click the "Orders" link
4) Locate the Original Order and click the "Return Items" link
5) Select the Reason for Return from the Drop Down List
6) Click the Check box beside the Items that you need to return.
7) Update the quantity if needed.
8) Click the "Request Return" link.
Core Returns - Items returned for core credit must be returned via the Online Return Request form. Include original invoice number in the comments section. Clearly note the part number and quantity of each item. Cores must be returned in the original box/package.
7. Somehow I received the wrong part.
Unfortunately this happens occasionally. Regardless of whose fault it may be, we will take care of the return. We will need you to begin the process for us by logging into your account and creating a return request for the order that was incorrect. Whether it was cataloging, a warehouse error, data issue or defective, just choose the appropriate reason and submit the request. We will quickly send a UPS call tag via the e-mail address on your account. At our expense you will be able to drop the wrong parts at the most convenient UPS shipping location for return shipping at our cost.
8. I want to exchange an item.
As an online company we are at a little bit of a disadvantage with this process. Since, for security reasons, we do not have access to your credit card information, it is really a more secure process to credit the first order and then have the customer create a replacement order. Many people go ahead and place their replacement order at the same time the return is requested. We pledge to credit accounts as quickly as possible once the part arrives back into our Returns Department.
9. What is your warranty policy?
We honor all manufacturer warranty claims through our returns process. Return the item with as much documentation as possible included in the box and we will credit your original order. You can then use that credit to repurchase another item.
10. My order won’t go through?
For security reasons we admittedly have a very high requirement for accuracy on the billing side of our online transactions. We also have a highly secure credit processing intermediary that secures the information and does the checking with the customers bank. Any discrepancy could be the reason why a card might be declined. Because of the security of this setup however, we do not have much information about why the order was refused. Most of the time it is something very simple, like transposed numbers, incorrect security code, wrong zip code, etc..
11. How long will it take to get my credit?
It typically takes a few days from the time it hits our dock until the credit shows on a customers' account. The returns department notifies us that the credit is done and we credit the original order. If it has been more than a week since the part was checked in at our location, feel free to e-mail or call to check on it. Occasionally there may be an issue that needs additional research. Normally this happens when a customer sends the part back without using our returns process.
1. Can I order over the phone?
At this point we are attempting to provide the absolute lowest pricing available over the internet on the auto parts we have in stock. Keeping our entire process completely automated is one of the ways we are able to provide such an incredible bargain. For cost savings, customer security and tracking/returns processes, the order really must be done online.
2. Can you help me look up or confirm my part number?
This is our sweet spot and what we feel sets us apart in the industry. We will do everything you can to wow you with our knowledge and give you the correct part number. Allowing you to place your own order online keeps our costs/prices extremely low and our process very secure. It also makes your entire history electronic, so just in case you need to return it, even that process can be automated, traceable and secure.
3. What is your price, and is it negotiable?
There are many calculations that really need to be done at the individual part number level to sell parts on the internet. As such we need to have a constantly updated, quickly accessible location to keep pricing. Our internal ordering system just isn’t flexible enough to keep up with these changes. As such, our internal customer service associates are not able to quote prices. All pricing must come directly from the web page and is only guaranteed accurate at the time of order. Prices can sometimes change several times a month based on what the manufacturers publish our costs to be. Being current and absolutely accurate is another of the efficiencies that keeps us more than competitive.
4. I need to change the shipping address on my order.
For security reasons our company policy is to never change shipping addresses after the order comes through. If there has been a mistake we would prefer to attempt to cancel and credit the first order, and allow the customer to replace the order with correct information. Hopefully the customer will recognize the reasoning behind this consumer protection policy.
5. Do you match prices?
AutopartsTomorrow.com Offers a Low Price Guarantee - Your purchases are protected by our Price Protection Policy for up to 30 days. If you find a lower price for the exact same product on a competing web site, you are eligible for our Price Match Credit. The Price Match Credit is a Coupon Code good for future purchases made on the AutopartsTomorrow.com web site and is valued at the difference between the amount you paid versus the amount advertised on a competing site plus $1.
To qualify for the Price Match Credit, you must provide the web address (URL) to the product advertisement that shows the lower price. Comparable shipping and handling fees must be included in the price comparison and the product from the competing site must be new and available to ship today.
6. I need to return an item.
Instructions for Requesting Return Authorization:
1) Log onto your account - www.autopartstomorrow.com
2) Click the "My Account" link located on the top-right of the page
3) Click the "Orders" link
4) Locate the Original Order and click the "Return Items" link
5) Select the Reason for Return from the Drop Down List
6) Click the Check box beside the Items that you need to return.
7) Update the quantity if needed.
8) Click the "Request Return" link.
Core Returns - Items returned for core credit must be returned via the Online Return Request form. Include original invoice number in the comments section. Clearly note the part number and quantity of each item. Cores must be returned in the original box/package.
7. Somehow I received the wrong part.
Unfortunately this happens occasionally. Regardless of whose fault it may be, we will take care of the return. We will need you to begin the process for us by logging into your account and creating a return request for the order that was incorrect. Whether it was cataloging, a warehouse error, data issue or defective, just choose the appropriate reason and submit the request. We will quickly send a UPS call tag via the e-mail address on your account. At our expense you will be able to drop the wrong parts at the most convenient UPS shipping location for return shipping at our cost.
8. I want to exchange an item.
As an online company we are at a little bit of a disadvantage with this process. Since, for security reasons, we do not have access to your credit card information, it is really a more secure process to credit the first order and then have the customer create a replacement order. Many people go ahead and place their replacement order at the same time the return is requested. We pledge to credit accounts as quickly as possible once the part arrives back into our Returns Department.
9. What is your warranty policy?
We honor all manufacturer warranty claims through our returns process. Return the item with as much documentation as possible included in the box and we will credit your original order. You can then use that credit to repurchase another item.
10. My order won’t go through?
For security reasons we admittedly have a very high requirement for accuracy on the billing side of our online transactions. We also have a highly secure credit processing intermediary that secures the information and does the checking with the customers bank. Any discrepancy could be the reason why a card might be declined. Because of the security of this setup however, we do not have much information about why the order was refused. Most of the time it is something very simple, like transposed numbers, incorrect security code, wrong zip code, etc..
11. How long will it take to get my credit?
It typically takes a few days from the time it hits our dock until the credit shows on a customers' account. The returns department notifies us that the credit is done and we credit the original order. If it has been more than a week since the part was checked in at our location, feel free to e-mail or call to check on it. Occasionally there may be an issue that needs additional research. Normally this happens when a customer sends the part back without using our returns process.
Feel free to use the form below to send us a message.
